BA made no compensation efforts or apology to Trinder, a gold-level frequent flier who logged 200,000 miles a year with the airline.
After hearing his complaint that BA had no plan in place for this type of situation (other carriers use different procedures–Singapore Airlines has introduced “corpse cupboards” on its Airbus 340-500 aircraft when no empty row of seats is available), Customer Service advised him to “just get over it.” Mistake: Making Baseball (Almost) Interesting With yet another last-place finish staring them in the face, the Cleveland Indians promotions department decided to hold “10 Cent Beer Night” at the June 4, 1974 baseball game with the Texas Rangers.
Mistake: Setting the Lawyers on a 9-Year Old Girl Even my favorite company loses sanity at times.
In 2007, 9-year-old Shea O’Gorman emailed Apple CEO Steve Jobs with ideas for improving her i Pod Nano (like adding lyrics so people can sing along to the music).
Little Miss O’Gorman soon received a threatening letter from Apple attorneys stating that the company never accepts unsolicited ideas and warned her not to send in any more suggestions. Mistake: Begging With Style In 2008, the CEOs of Ford, General Motors, and Chrysler flew their respective corporate jets to Washington D. and then had the gall to beg Congress for a multi-billion dollar bailout.
Yeah, corporate jets can be cost-effective for transporting CEO’s in some situations, but somebody in PR had to know this was going to look ridiculous.(Congress refused them any funding).
Mistake: Subcontracting the Illiterate For their 2002 Martin Luther King Day celebration, the Lauderville, FL Chamber of Commerce invited actor James Earl Jones to appear as a featured speaker.
What they got instead was the opening scene from “The Hills Have Eyes 2,” in which a chained woman gives birth to a cannibalistic mutant.
This is a fairly self-explanatory item so I will say no more.
When given a second chance after the private-jet fiasco, the CEO’s drove to Washington DC in fuel-efficient vehicles—separately.
Mistake: How to Get an Upgrade British Airways first-class passenger Paul Trinder woke up from an in-flight nap to find the corpse of a woman who had died in the economy cabin strapped into the seat next to him.